FAQs & Troubleshooting
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306 Results
- 1Clear the paper jam or printer jam.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4One or more of my colors are not printing (blank). What can I do?
- 5I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 7What driver package format is supported by my Linux distribution?
- 8Pre-Required Procedures (Linux)
- 9Can I print from or scan to Android™ Smartphone?
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 12I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13Scan and save a document in PDF format (Scan to File)
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15When I print, the pages are smudged with ink. What should I do?
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18The printer status is Offline or Paused.
- 19How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 23I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 25How do I know the current network configuration?
- 26When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 27When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 28Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30I cannot print using my Brother machine on a wireless network (Windows)
- 31Protect your Brother machine against unauthorised access over the network
- 32Where is the USB port on the machine? I can't find it on the back of the unit.
- 33Why can't I print when an ink cartridge is empty?
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 36Discover the MAC address of the Brother network card
- 37The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 38I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 39Can I print using only the black ink cartridge when the Color cartridges have run out?
- 40Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 41Can third party ink be used to refill the ink cartridges?
- 42Why doesn't the machine answer when receiving a call?
- 43Can I confirm that the FAX was sent correctly?
- 44Can I reduce the size of a received fax on this machine?
- 45What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 46How do I factory reset the print server?
- 47What is the BRAdmin Professional software used for?
- 48How do I print on an envelope?
- 49The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 50I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.