FAQs & Troubleshooting
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339 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2What is Brother iPrint&Scan?
- 3Paper Jam
- 4Can I print from or scan to Android™ Smartphone?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Replace Ink
- 7Load paper in the paper tray
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17Scan and save a document in PDF format (Scan to File)
- 18One or more of my colors are not printing (blank). What can I do?
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26How do I load envelopes into my machine?
- 27How to identify your Operating System (OS).
- 28I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 29Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 30How do I know which side up my photo paper should be in the tray?
- 31The printer status is Offline or Paused.
- 32I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 33How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 34I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 35Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 36I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 42I cannot make borderless prints.
- 43Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 44My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 45I am asked to enter a password when starting the Remote Setup application. What is the password?
- 46I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 47Where is the USB port on the machine?
- 48I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 49Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)