FAQs & Troubleshooting
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329 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from or scan to Android™ Smartphone?
- 4Load paper in the paper tray
- 5When I print, the pages are smudged with ink. What should I do?
- 6The printer status is Offline or Paused.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10Scan and save a document in PDF format (Scan to File)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 17What driver package format is supported by my Linux distribution?
- 18ControlCenter3 displays a blank screen at startup (Windows)
- 19What is Brother iPrint&Scan?
- 20Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Can I use voice mail on the same line as my Brother machine?
- 23Can third party ink be used to refill the ink cartridges?
- 24How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 25I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 26One or more of my colors are not printing (blank). What can I do?
- 27Paper Jam
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 30How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Protect your Brother machine against unauthorised access over the network
- 33How to identify your Operating System (OS).
- 34Delete numbers stored in my Brother machine's Caller ID History.
- 35When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 38Where is the USB port on the machine?
- 39Improve poor print quality.
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41Configure and use the Scan Key Tool (Linux)
- 42I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 43I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 44Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 45Replace Ink
- 46How do I load envelopes into my machine?
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49Cannot print after a Windows 10 update (June 2020)
- 50Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.