FAQs & Troubleshooting
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- 1Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2ControlCenter3 displays a blank screen at startup (Windows)
- 3When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 6Functions supported in the Windows 7 built-in drivers
- 7My Brother machine has no power. What can I do?
- 8Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 9Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 10I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 11What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 12The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14How do I adjust the number of times my Brother machine rings before it answers?
- 15The printer status is Offline or Paused.
- 16In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 17Scan a document using "Scanner and Camera Wizard" in Windows XP
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19Configure and use the Scan Key Tool (Linux)
- 20My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 21Delete a network scanner entry. (Linux)
- 22Uninstall Scan-key-tool. (Linux)
- 23Print command (cupswrapper) (Linux)
- 24Windows 10 Support Information
- 25Delete print jobs from the print queue.
- 26Open the "Scanners and Cameras" and Properties.
- 27The edge of glossy paper is smudged.
- 28When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 29When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 30I updated the Web BRAdmin and cannot enable the logging function.
- 31Change the user interface of ControlCenter3
- 32I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 33I am having issues with the paper feed. What can I do?
- 34When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 35Where is the USB port on the machine? I can't find it on the back of the unit.
- 36What kind of Media Adapter can I use?
- 37How do I know which receive mode to select?
- 38Uninstall the drivers. (Mac OS X 10.5)
- 39What is Distinctive Ring and how do I program it?
- 40I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 41Why doesn't the machine answer when receiving a call?
- 42What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 43I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 44I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 45What is Multi-Function Link Pro Suite?
- 46What is the BRAdmin Professional software used for?
- 47I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 48I'm using Windows®. Print speed is too slow. What can I do?
- 49How do I print on an envelope?
- 50The downloaded driver's name is different from my machine's name. (Linux)