FAQs & Troubleshooting
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324 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Load paper in the paper tray
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5What driver package format is supported by my Linux distribution?
- 6Delete numbers stored in my Brother machine's Caller ID History.
- 7The printer status is Offline or Paused.
- 8Scan and save a document in PDF format (Scan to File)
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10What is Brother iPrint&Scan?
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16One or more of my colors are not printing (blank). What can I do?
- 17Delete print jobs from the print queue.
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19How do I factory reset the network settings?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25How to identify your Operating System (OS).
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28Can I use voice mail on the same line as my Brother machine?
- 29I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 30Replace Ink
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 33How do I load envelopes into my machine?
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Load photo paper into my machine.
- 36The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 37Configure a cover page for PC-FAX.
- 38The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 39Which E-mail packages are compatible with ControlCenter3?
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44I cannot print using my Brother machine on a wireless network (Windows)
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48I am unable to change my Brother machine's Receive Mode.
- 49Change the printer driver settings (Windows/macOS)
- 50Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.