FAQs & Troubleshooting
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272 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 3How do I know which side up my photo paper should be in the tray?
- 4How do I load paper?
- 5What driver package format is supported by my Linux distribution?
- 6Can I print from or scan to Android™ Smartphone?
- 7Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 8The printer status is Offline or Paused.
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10One or more of my colors are not printing (blank). What can I do?
- 11What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 12What is the BRAdmin Professional software used for?
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14The edge of glossy paper is smudged.
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 18I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 19I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Pre-Required Procedures (Linux)
- 22Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Can I use AirPrint with my Brother machine?
- 25Can I set my Brother machine to forward the faxes I receive to another location?
- 26Can third party ink be used to refill the ink cartridges?
- 27I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 28Why doesn't the machine answer when receiving a call?
- 29Can I confirm that the FAX was sent correctly?
- 30Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 31I'm using Macintosh. What is the PreScan option used for?
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33I can print but cannot scan via network. (For Windows)
- 34Locate files scanned with ControlCenter3 (For Windows)
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37Can I use voice mail on the same line as my Brother machine?
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39When I print, the pages are smudged with ink. What should I do?
- 40What is Distinctive Ring and how do I program it?
- 41Delete print jobs from the print queue.
- 42The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 43I cannot print from my computer via USB.
- 44I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 45Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 46Is my Brother machine compatible with Windows Vista?
- 47I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 50I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?