FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How do I load paper?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7How do I know which side up my photo paper should be in the tray?
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9How do I clear the message "PAPER JAM" from the display?
- 10The printer status is Offline or Paused.
- 11Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 12Pre-Required Procedures (Linux)
- 13Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 14Can I print from or scan to Android™ Smartphone?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17Can I use voice mail on the same line as my Brother machine?
- 18I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 19When I print, the pages are smudged with ink. What should I do?
- 20Where is the USB port on the machine?
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24One or more of my colors are not printing (blank). What can I do?
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26Can I print using only the black ink cartridge when the Color cartridges have run out?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Delete print jobs from the print queue.
- 30How to identify your Operating System (OS).
- 31Locate files scanned with ControlCenter3 (For Windows)
- 32Configure a cover page for PC-FAX.
- 33I can print but cannot scan via network. (For Windows)
- 34Scan and save a document in PDF format (Scan to File)
- 35Is my Brother machine compatible with Windows Vista?
- 36Cannot print after a Windows 10 update (June 2020)
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 40Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 41Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 42Can third party ink be used to refill the ink cartridges?
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46What driver package format is supported by my Linux distribution?
- 47I cannot print from my computer via USB.
- 48I cannot make borderless prints.
- 49The edge of glossy paper is smudged.
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)