FAQs & Troubleshooting
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151 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 6Verify if the Brother machine has a dial tone
- 7"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10Functions supported in the Windows 7 built-in drivers
- 11When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 12When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14I'm using Macintosh®. What are the settings in the Scanner window used for?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 17Open the Control Panel (For Windows)
- 18How can I remove horizontal white lines and other flaws from documents printed on my Fax/DCP/MFC?
- 19The keys on the control panel do not respond.
- 20I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 21How can I clear the "PLS OPEN COVER" message from my Fax/DCP/MFC's display?
- 22Windows 10 Support Information
- 23Delete print jobs from the print queue.
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25Change the printer driver settings (Windows/macOS)
- 26The printer status is Offline or Paused.
- 27I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 28Scan a document using "Scanner and Camera Wizard" in Windows XP
- 29Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 30When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 31I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 32How do I program the date and time?
- 33Why doesn't the machine answer when receiving a call?
- 34I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 35I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 36I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 37Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 38The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 39What is the Network Shared printing?
- 40I cannot print from my computer via USB.
- 41Windows 7 Support Information
- 42Is my Brother machine compatible with third party print servers?
- 43Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 44In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 45Scan an image and insert it in a Windows XP application
- 46Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 47The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 48I am experiencing problems sending a fax, what can I do?
- 49I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 50Is there any way to view how much ink is remaining?