FAQs & Troubleshooting
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286 Results
- 1I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 3How do I load paper?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6Can I print from or scan to Android™ Smartphone?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8The printer status is Offline or Paused.
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10How many times will my Brother machine automatically redial a number?
- 11Which E-mail packages are compatible with ControlCenter3?
- 12When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 13What is the BRAdmin Professional software used for?
- 14What driver package format is supported by my Linux distribution?
- 15I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17One or more of my colors are not printing (blank). What can I do?
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21How do I re-install the drivers?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Pre-Required Procedures (Linux)
- 24I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26Scan and save a document in PDF format (Scan to File)
- 27I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 28I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 29What is Distinctive Ring and how do I program it?
- 30Why doesn't the machine answer when receiving a call?
- 31I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 35The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 36Locate files scanned with ControlCenter3 (For Windows)
- 37The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 38When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 39I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 40When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 41Where is the USB port on the machine?
- 42What kind of Media Adapter can I use?
- 43I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 44I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 48How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 49When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 50Can I print from and scan to iPhone, iPod touch and iPad?