FAQs & Troubleshooting
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232 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 3I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4Can I print from or scan to Android™ Smartphone?
- 5The printer status is Offline or Paused.
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7What driver package format is supported by my Linux distribution?
- 8I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 12Discover the MAC address of the Brother network card
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 14Change the printer driver settings (Windows/macOS)
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Does NC-2200w work with Windows Vista?
- 18How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 19I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20Can I confirm that the FAX was sent correctly?
- 21I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 25I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 26My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 27Pre-Required Procedures (Linux)
- 28Scan an image and insert it in a Windows XP application
- 29"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31How to identify your Operating System (OS).
- 32I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 33How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 34Scan a document from the Windows Vista Photo Gallery
- 35I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 36When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 37I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 38I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 39When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 40Can I still receive faxes or calls when the machine is switched off?
- 41I'm using Macintosh®. What are the settings in the Scanner window used for?
- 42I'm using Macintosh. What is the PreScan option used for?
- 43Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 44How do I clear the message "MFC is Busy" or "Connect Failure"?
- 45What does "COMM.ERROR" on the LCD display mean?
- 46Configure and use PC-FAX (CUPS) (Linux)
- 47Large characters are printed incorrectly. (Linux)
- 48I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 49How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 50The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)