FAQs & Troubleshooting
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232 Results
- 1I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 2How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4What driver package format is supported by my Linux distribution?
- 5Delete print jobs from the print queue.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Can I print from or scan to Android™ Smartphone?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 12Change the printer driver settings (Windows/macOS)
- 13Does NC-2200w work with Windows Vista?
- 14What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16How to identify your Operating System (OS).
- 17I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19The printer status is Offline or Paused.
- 20Discover the MAC address of the Brother network card
- 21I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 22When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 23How do I factory reset the print server?
- 24My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 25Pre-Required Procedures (Linux)
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 28I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 29I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 30The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 31"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 32Can I reduce the size of a received fax on this machine?
- 33I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 34Uninstall the drivers. (Mac OS X 10.5)
- 35I cannot install the driver when using the Driver Install Tool. (Linux)
- 36Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 38When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 39The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 40I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 41I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43I'm using Macintosh. What is the PreScan option used for?
- 44I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 45I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 46To install the printer driver easily using a tool. (Linux)
- 47Uninstall printer drivers (Linux)
- 48I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 49One or more of my colors are not printing (blank). What can I do?
- 50I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?