FAQs & Troubleshooting
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229 Results
- 1I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3One or more of my colors are not printing (blank). What can I do?
- 4How do I improve my Brother machine's copy quality?
- 5When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 6How to identify your Operating System (OS).
- 7The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 8The edge of glossy paper is smudged.
- 9When I print, the pages are smudged with ink. What should I do?
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12How do I know which side up my photo paper should be in the tray?
- 13How do I load 10 x 15 Glossy paper into my machine?
- 14When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 15The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 18Can I print using only the black ink cartridge when the Color cartridges have run out?
- 19How do I print envelopes?
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21Pre-Required Procedures (Linux)
- 22Can I print from or scan to Android™ Smartphone?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 25Can I use voice mail on the same line as my Brother machine?
- 26When I install the drivers, Norton AntiVirus displays the Security Alert that the medium risk application "DPInst.exe" is attempting to connect to a DNS server.
- 27Can third party ink be used to refill the ink cartridges?
- 28When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 29Windows 10 Support Information
- 30How does my telephone company's Caller ID feature work with my Brother machine?
- 31I am experiencing problems sending a fax.
- 32I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Uninstall Scan-key-tool. (Linux)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Delete print jobs from the print queue.
- 37Locate files scanned with ControlCenter3 (For Windows)
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39The printer status is Offline or Paused.
- 40The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 43I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 44When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 45In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 46Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 47What is Distinctive Ring and how do I program it?
- 48Is there a way to view how much ink is remaining?
- 49Why doesn't the machine answer when receiving a call?
- 50I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.