FAQs & Troubleshooting
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231 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3What driver package format is supported by my Linux distribution?
- 4How do I know which side up my photo paper should be in the tray?
- 5How do I improve my Brother machine's copy quality?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7When I print, the pages are smudged with ink. What should I do?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 11Scan and save a document in PDF format (Scan to File)
- 12Can I program my Brother machine to forward the faxes I receive to another location?
- 13One or more of my colors are not printing (blank). What can I do?
- 14Locate files scanned with ControlCenter3 (For Windows)
- 15How do I load 10 x 15 Glossy paper into my machine?
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 18The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 19Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 20Can third party ink be used to refill the ink cartridges?
- 21Pre-Required Procedures (Linux)
- 22Delete print jobs from the print queue.
- 23Can I use voice mail on the same line as my Brother machine?
- 24When printing from my Apple Mac OS X, the print is coming out mirrored.
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26What is Distinctive Ring and how do I program it?
- 27Why doesn't the machine answer when receiving a call?
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29Uninstall the drivers. (Mac OS X 10.5)
- 30How to identify your Operating System (OS).
- 31The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 32How do I clear Machine Error 46?
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 35I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 36Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 37I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42Can I print from or scan to Android™ Smartphone?
- 43I cannot print from my computer via USB.
- 44Scan a document from a Windows XP application
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47The printer status is Offline or Paused.
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 50Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?