FAQs & Troubleshooting
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194 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 8Can I still receive faxes or calls when the machine is switched off?
- 9Can I print from or scan to Android™ Smartphone?
- 10Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 11The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 12Scan using XSane or GIMP (Linux)
- 13The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 16When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 17Scan a document from a Windows XP application
- 18Why can't I print when an ink cartridge is empty?
- 19Configure the Scan to Email Feature (Linux)
- 20How do I program the date and time?
- 21I cannot receive a color fax.
- 22Configure and use PC-FAX (CUPS) (Linux)
- 23I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 24When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 25When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 26I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 27Important points for specifying the scan area (Linux)
- 28Uninstall printer drivers (Linux)
- 29Pre-Required Procedures (Linux)
- 30How to identify your Operating System (OS).
- 31A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 32I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 33How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 34I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 36Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 37I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 38I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 39When trying to print from Mac OS® X the print queue is stopped.
- 40When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 41I installed scan-key-tool, but it does not work. (Linux)
- 42Windows 10 Support Information
- 43The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 44Is my Brother machine compatible with third party print servers?
- 45Scan an image and insert it in a Windows XP application
- 46I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 47I am experiencing problems sending a fax, what can I do?
- 48How can I improve poor print quality?
- 49Is there any way to reduce Ink consumption?
- 50"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?