FAQs & Troubleshooting
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- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How to identify your Operating System (OS).
- 5The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 6I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 7Can I print from or scan to Android™ Smartphone?
- 8How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 9I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 11When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 16Why can't I print when an ink cartridge is empty?
- 17The driver installation finished successfully but I cannot print. (Linux)
- 18When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 19When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21What driver package format is supported by my Linux distribution?
- 22Pre-Required Procedures (Linux)
- 23"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 24Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 25I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 27When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 28I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 29What is the "Station ID" and how do I set it?
- 30Delete print jobs from the print queue.
- 31The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 33Change the printer driver settings (Windows/macOS)
- 34The printer status is Offline or Paused.
- 35I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 36What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 37Why doesn't the machine answer when receiving a call?
- 38Can I reduce the size of a received fax on this machine?
- 39I'm using Macintosh®. What are the settings in the Scanner window used for?
- 40I'm using Macintosh. What is the PreScan option used for?
- 41Configure the Scan to Email Feature (Linux)
- 42Scan using XSane or GIMP (Linux)
- 43Print command (LPR) (Linux)
- 44I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 45I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 46I want to print using CUPS while keeping SELinux enabled. (Linux)
- 47The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 48How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 49Scan a document in Windows 8 and Windows 10.
- 50How can I clear the "INK EMPTY" message?