FAQs & Troubleshooting
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303 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Paper Jam
- 4What is Brother iPrint&Scan?
- 5Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 6Can I print from or scan to Android™ Smartphone?
- 7The printer status is Offline or Paused.
- 8Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 15Ink Low
- 16Scan and save a document in PDF format (Scan to File)
- 17Where is the USB port on the machine?
- 18Replace Ink
- 19Scan a document in Windows 8 and Windows 10.
- 20Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 21I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 22I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 26How do I load envelopes into my machine?
- 27Cannot print after a Windows 10 update (June 2020)
- 28Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29I still receive the error message "Paper Jam" after I removed the jammed paper.
- 30Change the printer driver settings (Windows/macOS)
- 31Load paper in the paper tray
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33What driver package format is supported by my Linux distribution?
- 34Print command (cupswrapper) (Linux)
- 35Print a web page from iPrint&Scan when using an Android™ mobile device.
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37I cannot make borderless prints.
- 38Configure a cover page for PC-FAX.
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42Can I use voice mail on the same line as my Brother machine?
- 43One or more of my colors are not printing (blank). What can I do?
- 44When I print, the pages are smudged with ink. What should I do?
- 45I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49When I print images, the quality is not good (Linux)
- 50When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)