FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Change the printer driver settings (Windows/macOS)
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 6One or more of my colors are not printing (blank). What can I do?
- 7Replace Ink
- 8When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 9When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 10The printer status is Offline or Paused.
- 11When I print, the pages are smudged with ink. What should I do?
- 12Paper Jam
- 13ControlCenter3 displays a blank screen at startup (Windows)
- 14Configure a cover page for PC-FAX.
- 15When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16What driver package format is supported by my Linux distribution?
- 17Stop my Brother machine from automatically redialing a number.
- 18Delete numbers stored in my Brother machine's Caller ID History.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20How do I know which side up my photo paper should be in the tray?
- 21Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 22Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 23Can I use voice mail on the same line as my Brother machine?
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 26When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 27What is Distinctive Ring and how do I program it?
- 28Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 31Which E-mail packages are compatible with ControlCenter3?
- 32Where is the USB port on the machine?
- 33Pre-Required Procedures (Linux)
- 34Can I print from or scan to Android™ Smartphone?
- 35Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 36Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 37I cannot send a fax using PC-FAX (Windows 10)
- 38Check the firmware version.
- 39Delete print jobs from the print queue.
- 40Forward a fax to another fax machine when my machine has a mechanical problem.
- 41When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 42Set the date and time
- 43The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 44I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 45When printing documents the characters appear ghosted, blurry, or doubled.
- 46When I print photos, the color quality is not good.
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)