FAQs & Troubleshooting
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- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5The printer status is Offline or Paused.
- 6Paper Jam
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Is my Brother machine compatible with Windows Vista?
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13When I print, the pages are smudged with ink. What should I do?
- 14Replace Ink
- 15Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 18Ink Low
- 19I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 20When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 21My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 22What driver package format is supported by my Linux distribution?
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24How do I know which side up my photo paper should be in the tray?
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26Can I use voice mail on the same line as my Brother machine?
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28I cannot send a fax using PC-FAX (Windows 10)
- 29I cannot print using my Brother machine on a wireless network (Windows)
- 30ControlCenter3 displays a blank screen at startup (Windows)
- 31I still receive the error message "Paper Jam" after I removed the jammed paper.
- 32Delete numbers stored in my Brother machine's Caller ID History.
- 33Can I print from or scan to Android™ Smartphone?
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35How many times will my Brother machine automatically redial a busy number?
- 36Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 37Print using only the black ink cartridge when the Color cartridges have run out.
- 38I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 39I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 40How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 41Load paper in the paper tray
- 42"Offline" appears on the Status Monitor.
- 43How do I factory reset the network settings?
- 44Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 50A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.