FAQs & Troubleshooting
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319 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Load paper in the paper tray
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Can I print from or scan to Android™ Smartphone?
- 8The printer status is Offline or Paused.
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10One or more of my colors are not printing (blank). What can I do?
- 11How do I load envelopes into my machine?
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14When I print, the pages are smudged with ink. What should I do?
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Scan and save a document in PDF format (Scan to File)
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20What driver package format is supported by my Linux distribution?
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 24What is Brother iPrint&Scan?
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26Can I use voice mail on the same line as my Brother machine?
- 27How do I know which side up my photo paper should be in the tray?
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Paper Jam
- 32Delete print jobs from the print queue.
- 33Delete numbers stored in my Brother machine's Caller ID History.
- 34Locate files scanned with ControlCenter3 (For Windows)
- 35Change the printer driver settings (Windows/macOS)
- 36I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 37Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 38Which E-mail packages are compatible with ControlCenter3?
- 39Replace Ink
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41I cannot print using my Brother machine on a wireless network (Windows)
- 42Why doesn't the machine answer when receiving a call?
- 43Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46Is my Brother machine compatible with Windows Vista?
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49Protect your Brother machine against unauthorised access over the network
- 50Scan from the Brother iPrint&Scan application using Windows Phone.