FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I print, the pages are smudged with ink. What should I do?
- 3Replace Ink
- 4How do I load envelopes into my machine?
- 5Pre-Required Procedures (Linux)
- 6ControlCenter3 displays a blank screen at startup (Windows)
- 7Can I print from or scan to Android™ Smartphone?
- 8Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 9Is my Brother machine compatible with Windows Vista?
- 10Which E-mail packages are compatible with ControlCenter3?
- 11One or more of my colors are not printing (blank). What can I do?
- 12Forward a fax to another fax machine when my machine has a mechanical problem.
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 15Configure and use PC-FAX (CUPS) (Linux)
- 16I cannot send a fax using PC-FAX (Windows 10)
- 17Important points for specifying the scan area (Linux)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19Locate files scanned with ControlCenter2 (For Macintosh)
- 20Configure a cover page for PC-FAX.
- 21Print using only the black ink cartridge when the Color cartridges have run out.
- 22I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 23Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 24The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26What driver package format is supported by my Linux distribution?
- 27When printing documents the characters appear ghosted, blurry, or doubled.
- 28How do I know which side up my photo paper should be in the tray?
- 29I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 30Can I use voice mail on the same line as my Brother machine?
- 31I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 32I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 33I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 34When I print images, the quality is not good (Linux)
- 35"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 36When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 37I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 38I want to print using CUPS while keeping SELinux enabled. (Linux)
- 39Windows 10 Support Information
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41Delete print jobs from the print queue.
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44How to identify your Operating System (OS).
- 45Stop my Brother machine from automatically redialing a number.
- 46Delete numbers stored in my Brother machine's Caller ID History.
- 47The edge of glossy paper is smudged.
- 48I cannot print from my computer via USB.
- 49Change the printer driver settings (Windows/macOS)
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.