FAQs & Troubleshooting
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247 Results
- 1How do I clear the message "PAPER JAM" from the display?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Glossy Paper does not feed correctly. What can I do?
- 4Can I print from or scan to Android™ Smartphone?
- 5One or more of my colors are not printing (blank). What can I do?
- 6The printer status is Offline or Paused.
- 7Can third party ink be used to refill the ink cartridges?
- 8Where is the USB port on the machine?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10How do I know which side up my photo paper should be in the tray?
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12Can I use voice mail on the same line as my Brother machine?
- 13How do I load paper?
- 14Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 15Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 16Can I print using only the black ink cartridge when the Color cartridges have run out?
- 17Scan and save a document in PDF format (Scan to File)
- 18How do I clear Machine Error 46?
- 19When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 20When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 21Pre-Required Procedures (Linux)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Configure a cover page for PC-FAX.
- 24How many times will my Brother machine automatically redial a busy number?
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 27I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 28When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 29Which E-mail packages are compatible with ControlCenter3?
- 30When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 31When I print, the pages are smudged with ink. What should I do?
- 32What kind of Media Adapter can I use?
- 33I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 34What is Distinctive Ring and how do I program it?
- 35What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 36Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 37Why can't I print when an ink cartridge is empty?
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40I cannot pull the paper tray out of my machine. What can I do?
- 41When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43How do I clear the message "MFC is Busy" or "Connect Failure"?
- 44I installed scan-key-tool, but it does not work. (Linux)
- 45ControlCenter3 displays a blank screen at startup (Windows)
- 46How to identify your Operating System (OS).
- 47Locate files scanned with ControlCenter2 (For Macintosh)
- 48Change the printer driver settings (Windows/macOS)
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?