FAQs & Troubleshooting
Latest |
112 Results
- 108/06/2024Where can I download Brother iPrint&Scan application for Mac?
- 207/04/2024Scan a document using Brother iPrint&Scan. (macOS only)
- 306/19/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 405/29/2024Cartridge Error
- 502/28/2024Uninstall the drivers. (macOS 13 or greater)
- 601/18/2024Send a PC-FAX
- 701/10/2024Turn the Toner Save mode on or off
- 811/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 906/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1006/01/2023Delete print jobs from the print queue.
- 1105/16/2023I cannot print from my computer via USB.
- 1204/19/2023I cannot install the Brother printer driver (macOS 11 or later)
- 1304/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1403/27/2023Change the printer driver settings (Windows/macOS)
- 1503/27/2023The printer status is Offline or Paused.
- 1603/17/2023Open the "Scanners and Cameras" and Properties.
- 1702/15/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1802/14/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 1902/14/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2002/14/2023Scan and save a document in PDF format for Windows (Scan to File)
- 2102/14/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2202/14/2023Scan a document in Windows 8 and Windows 10.
- 2312/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2412/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2512/13/2022How to identify your Operating System (OS).
- 2610/17/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 2709/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 2809/06/2022Configure and use PC-FAX (CUPS) (Linux)
- 2909/01/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 3009/01/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 3108/10/2022A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 3206/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3305/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3404/20/2022Uninstall the Brother Software and Drivers (Windows)
- 3504/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3604/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3703/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 3803/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3903/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4011/15/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 4111/10/2021Open the Control Panel (For Windows)
- 4212/29/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 4307/16/2020Cannot print after a Windows 10 update (June 2020)
- 4406/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4512/20/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 4611/09/2018Scan a document and e-mail it as an attachment. (For Windows)
- 4711/08/2018Scan a document and e-mail it as an attachment (For Macintosh)
- 4811/08/2018Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4911/08/2018Select Receive mode.
- 5010/17/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).