FAQs & Troubleshooting
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112 Results
- 1Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 2Turn the Toner Save mode on or off
- 3Jam Tray
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The printer status is Offline or Paused.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10Replace Toner
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Can I use AirPrint with my Brother machine?
- 14Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 15Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 16Verify if the Brother machine has a dial tone
- 17What is the recommended paper?
- 18I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 21Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 22Replace Drum
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Open the "Scanners and Cameras" and Properties.
- 29How to identify your Operating System (OS).
- 30A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 31Select Receive mode.
- 32Change the printer driver settings (Windows/macOS)
- 33No Drum
- 34TONER ENDED
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36I am experiencing problems sending a fax.
- 37Where can I find my Brother machine's serial number?
- 38Confirm that a FAX I sent was received correctly.
- 39Where can I download Brother iPrint&Scan application for Mac?
- 40"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 41Send a fax using PC-FAX with LPD/LPRng (Linux)
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43Scan a document using Brother iPrint&Scan. (macOS only)
- 44A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 45Windows 10 Support Information
- 46I cannot view the HTML format manual (web manual).
- 47Check the firmware version.
- 48How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 49"Offline" appears on the Status Monitor.
- 50Open the Control Panel (For Windows)