FAQs & Troubleshooting
![]() |
Popular |
112 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 9Turn the Toner Save mode on or off
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 12Jam Tray
- 13Replace Drum
- 14Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 15Fuser Error or Self-Diagnostic
- 16Jam Inside
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 19Replace Toner
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 22How to identify your Operating System (OS).
- 23Select Receive mode.
- 24Change the printer driver settings (Windows/macOS)
- 25No Drum
- 26No Toner
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Can I use AirPrint with my Brother machine?
- 29The printer status is Offline or Paused.
- 30Toner Low
- 31Drum !
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33Delete print jobs from the print queue.
- 34I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 35Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 36Unable to Scan / Scan Unable
- 37Drum End Soon
- 38"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 39"Offline" appears on the Status Monitor.
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 42Print Unable or Print Unable XX
- 43Out of Memory
- 44I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 45Send a fax using PC-FAX with LPD/LPRng (Linux)
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47I can see some steam or moisture from the vents when printing.
- 48What is Toner Continue Mode?
- 49Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 50Cartridge Error