FAQs & Troubleshooting
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145 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Replace Toner
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5Can I use AirPrint with my Brother machine?
- 6Select Receive mode.
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Change the printer driver settings (Windows/macOS)
- 10Fuser Error or Self-Diagnostic
- 11The printer status is Offline or Paused.
- 12Document Jam
- 13Jam Tray
- 14Replace Drum
- 15Black lines down the page
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17Delete print jobs from the print queue.
- 18Turn the Toner Save mode on or off
- 19I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21What is Toner Continue Mode?
- 22Out of Memory
- 23I want to print using CUPS while keeping SELinux enabled. (Linux)
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25How to identify your Operating System (OS).
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 28Jam Inside
- 29Confirm that a FAX I sent was received correctly.
- 30How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 31I cannot print from my computer via USB.
- 32Configure and use PC-FAX (CUPS) (Linux)
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35"Offline" appears on the Status Monitor.
- 36Install the built-in drivers (For Windows 8 and Windows 10)
- 37Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 38Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 39Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 40No Toner
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42Wrong Paper Type
- 43Cover is Open
- 44In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46Important points for specifying the scan area (Linux)
- 47Uninstall printer drivers (Linux)
- 48When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 49"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 50Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)