FAQs & Troubleshooting
![]() |
Popular |
146 Results
- 1Clean the Drum Unit.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Replace Toner
- 7Black lines down the page
- 8Replace Drum
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Turn the Toner Save mode on or off
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14Jam Inside
- 15Cartridge Error
- 16"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 17Document Jam
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 21How to identify your Operating System (OS).
- 22Jam Tray
- 23I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 24Confirm that a FAX I sent was received correctly.
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 31The printer status is Offline or Paused.
- 32What is the recommended paper?
- 33Delete print jobs from the print queue.
- 34What is Toner Continue Mode?
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38Can I use AirPrint with my Brother machine?
- 39I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 40A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 41Select Receive mode.
- 42Change the printer driver settings (Windows/macOS)
- 43No Toner
- 44I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 45Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 46Verify if the Brother machine has a dial tone
- 47I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 48Unable to Scan / Scan Unable
- 49No Drum
- 50Cover is Open