FAQs & Troubleshooting
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115 Results
- 1How to connect the printer to your computer
- 2When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 3How to execute the printer configuration (Self-test) to debug
- 4How do I connect the printer via Bluetooth®/Wi-Fi®/wired network?
- 5How to set the Direct Thermal or Thermal Transfer Print Methods
- 6How to identify your Operating System (OS) for Windows or Mac
- 7Enable or disable Bluetooth Low Energy (BLE)
- 8How to install the Windows driver via Wi-Fi®/ wired network
- 9How to add a new stock from the Seagull driver
- 10How to skip the AUTO.BAS program only one time by directly operating the printer
- 11How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 12How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 13How do I uninstall the printer driver?
- 14Printing the printer configuration (Self-test)
- 15How to change the printer code page
- 16How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 17How to load the Media
- 18How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 19Printing is not possible.
- 20The left or right side of the label is not printed correctly.
- 21How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 22The printed label is wrinkled.
- 23How to update the firmware
- 24How to transfer the print programs or templates using FBPL commands
- 25How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 26The print quality is poor.
- 27The time on the printer is incorrect.
- 28How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 29How to adjust the cut position (For Windows)
- 30I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 31Using the CommTool (for Windows)
- 32How to install the Windows driver via Bluetooth®
- 33The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 34The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 35How to load the Ribbon
- 36The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 37How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 38The power indicator does not light.
- 39How to update firmware to all printers on the same subnet at the same time
- 40The printing position of small label is incorrect.
- 41When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 42BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 43I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 44How to get Bluetooth MAC Address with the CommTool (for Windows)
- 45The label is skipped when printing.
- 46How to reset the printer settings by directly operating the printer
- 47How to adjust the tear position in BarTender
- 48I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 49Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 50I cannot install the Windows driver.