FAQs & Troubleshooting
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116 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2Switch between the wired network and Wi-Fi® network/Bluetooth® connection
- 3How do I connect the printer via Bluetooth®/Wi-Fi®/wired network?
- 4How to change the printer code page
- 5Using the CommTool (for Windows)
- 6How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 7How to load the Media
- 8When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 9How to adjust the cut position (For Windows)
- 10The time on the printer is incorrect.
- 11How to load the Ribbon
- 12The label wraps around the platen roller when using the cutter.
- 13How to connect the printer to your computer
- 14The left or right side of the label is not printed correctly.
- 15How to set the Direct Thermal or Thermal Transfer Print Methods
- 16How to install the Windows driver via Bluetooth®
- 17How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 18Enable or disable Bluetooth Low Energy (BLE)
- 19How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 20The printing position of small label is incorrect.
- 21How to update firmware to all printers on the same subnet at the same time
- 22Printing is not possible.
- 23The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 24The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 25The printed label is wrinkled.
- 26I cannot connect my machine to the wireless network.
- 27How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 28How to add a new stock from the Seagull driver
- 29When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 30I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 31The label is skipped when printing.
- 32How to execute the printer configuration (Self-test) to debug
- 33How to update the firmware
- 34Memory full error occurred.
- 35What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 36The power indicator does not light.
- 37My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 38I cannot install the Windows driver.
- 39The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 40How to skip the AUTO.BAS program only one time by directly operating the printer
- 41How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 42How to transfer the print programs or templates using FBPL commands
- 43Printing the printer configuration (Self-test)
- 44The print quality is poor.
- 45The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 46How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 47How to adjust the tear position in BarTender
- 48How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 49When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 50How to install the Windows driver via Wi-Fi®/ wired network