FAQs & Troubleshooting
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109 Results
- 1The printing position of small label is incorrect.
- 2How to update firmware to all printers on the same subnet at the same time
- 3How to load the Ribbon
- 4How to load the Media
- 5The left or right side of the label is not printed correctly.
- 6How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 7How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 8How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 9How to install the Windows driver via Wi-Fi®/ wired network
- 10How to skip the AUTO.BAS program only one time by directly operating the printer
- 11How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 12How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 13How to install the Windows driver via Wi-Fi®/ wired network
- 14Printing the printer configuration (Self-test)
- 15How to change the printer code page
- 16The power indicator does not light.
- 17The label wraps around the platen roller when using the cutter.
- 18The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 19How to add a new stock from the Seagull driver
- 20Using the CommTool (for Windows)
- 21The label is skipped when printing.
- 22I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 23How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 24How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 25How to set the Direct Thermal or Thermal Transfer Print Methods
- 26Where can I find the printer's network settings, such as IP address?
- 27How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 28How to adjust the printout position
- 29When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 30The time on the printer is incorrect.
- 31How to connect the printer to your computer
- 32How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 33How to transfer the print programs or templates using FBPL commands
- 34Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 35I cannot install the Windows driver.
- 36How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 37How to clean the Platen Roller
- 38BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 39I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 40My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 41The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 42How to execute the printer configuration (Self-test) to debug
- 43How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 44How to update the firmware
- 45How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 46Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 47How do I reset Wi-Fi® setting?
- 48Printing is not possible.
- 49How to change the speed and density in BarTender
- 50How to install Brother software on a computer not connected to the Internet