FAQs & Troubleshooting
Popular |
109 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2The printing position of small label is incorrect.
- 3The left or right side of the label is not printed correctly.
- 4How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 5The label is skipped when printing.
- 6The time on the printer is incorrect.
- 7How to change the printer code page
- 8How to load the Ribbon
- 9How to install the Windows driver via Wi-Fi®/ wired network
- 10Using the CommTool (for Windows)
- 11How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 12The label wraps around the platen roller when using the cutter.
- 13How to adjust the cut position (For Windows)
- 14How to execute the printer configuration (Self-test) to debug
- 15How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 16How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 17How to update the firmware
- 18Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 19How to connect the printer to your computer
- 20How to load the Media
- 21Where can I find the printer's network settings, such as IP address?
- 22How to update firmware to all printers on the same subnet at the same time
- 23How to set the Direct Thermal or Thermal Transfer Print Methods
- 24How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 25How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 26How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 27Memory full error occurred.
- 28The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 29How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 30How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 31The power indicator does not light.
- 32I cannot install the Windows driver.
- 33How to install the Windows driver via Wi-Fi®/ wired network
- 34The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 35My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 36When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 37How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 38How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 39Printing is not possible.
- 40I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 41I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 42How to reset the printer settings by directly operating the printer
- 43How to clean the Print Head
- 44How to adjust the printout position
- 45The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 46How to open the Devices and Printers window
- 47How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 48The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 49The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 50The printed label is wrinkled.