FAQs & Troubleshooting
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110 Results
- 1How to connect the printer to your computer
- 2How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 3The left or right side of the label is not printed correctly.
- 4Using the CommTool (for Windows)
- 5The label is skipped when printing.
- 6How to install the Windows driver via Wi-Fi®/ wired network
- 7How to adjust the cut position (For Windows)
- 8How to add a new stock from the Seagull driver
- 9How to set the Direct Thermal or Thermal Transfer Print Methods
- 10How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 11How to change the printer code page
- 12I cannot install the Windows driver.
- 13The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 14How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 15How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 16The printing position of small label is incorrect.
- 17How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 18How to load the Media
- 19Printing is not possible.
- 20When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 21When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 22How to install the Windows driver via Wi-Fi®/ wired network
- 23The label wraps around the platen roller when using the cutter.
- 24My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 25How to skip the AUTO.BAS program only one time by directly operating the printer
- 26How to load the Ribbon
- 27The print quality is poor.
- 28The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 29BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 30How to execute the printer configuration (Self-test) to debug
- 31(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 32How do I reset Wi-Fi® setting?
- 33How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 34I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 35How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 36The time on the printer is incorrect.
- 37How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 38How to update the firmware
- 39I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 40How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 41(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 42When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 43How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 44How to reset the printer settings by directly operating the printer
- 45Printing the printer configuration (Self-test)
- 46How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 47Memory full error occurred.
- 48The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 49The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 50The barcode number is not displayed below the barcode. (P-touch Editor for Windows)