FAQs & Troubleshooting
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110 Results
- 1How to connect the printer to your computer
- 2(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 3The left or right side of the label is not printed correctly.
- 4How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 5The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 6How to update firmware to all printers on the same subnet at the same time
- 7(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 8Printing is not possible.
- 9(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 10(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 11Using the CommTool (for Windows)
- 12The label is skipped when printing.
- 13How to load the Media
- 14The print quality is poor.
- 15The power indicator does not light.
- 16The time on the printer is incorrect.
- 17When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 18The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 19How to load the Ribbon
- 20How to install Brother software on a computer not connected to the Internet
- 21The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 22How do I reset Wi-Fi® setting?
- 23When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 24Printing the printer configuration (Self-test)
- 25What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 26A security warning appears when accessing Web Based Management via HTTPS.
- 27How to adjust the tear position in BarTender
- 28How to open the Devices and Printers window
- 29Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 30The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 31(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 32Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 33I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 34I cannot use some functions in BRAdmin Professional 4.
- 35The label wraps around the platen roller when using the cutter.
- 36How to adjust the cut position (For Windows)
- 37How to set the Direct Thermal or Thermal Transfer Print Methods
- 38BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 39I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 40I cannot print barcodes correctly using BarTender.
- 41When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 42My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 43How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 44I cannot install the Windows driver.
- 45How to install the Windows driver via Wi-Fi®/ wired network
- 46How to install the Windows driver via Wi-Fi®/ wired network
- 47How to set up the printer
- 48The printing position of small label is incorrect.
- 49Memory full error occurred.
- 50The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.