FAQs & Troubleshooting
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117 Results
- 1How to install the Windows driver via Wi-Fi®/ wired network
- 2How to install the Windows driver via Bluetooth®
- 3The printing position of small label is incorrect.
- 4Using the CommTool (for Windows)
- 5How to connect the printer to your computer (for Windows)
- 6How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 7How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 8How to update the firmware
- 9How to adjust the cut position (For Windows)
- 10How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 11The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 12How to add a new stock from the Seagull driver
- 13How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 14I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 15How to get Bluetooth MAC Address with the CommTool (for Windows)
- 16How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 17How to reset the printer settings by directly operating the printer
- 18The time on the printer is incorrect.
- 19The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 20How to change the printer code page
- 21How to load the Media
- 22How to transfer the print programs or templates using FBPL commands
- 23How do I uninstall the printer driver?
- 24Enable or disable Bluetooth Low Energy (BLE)
- 25Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 26How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 27The label is skipped when printing.
- 28Memory full error occurred.
- 29I cannot connect my machine to the wireless network.
- 30Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 31I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 32The power indicator does not light.
- 33I cannot install the Windows driver.
- 34My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 35The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 36The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 37The printed label is wrinkled.
- 38How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 39How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 40How to install the External Roll Holder (Optional)
- 41How to load the Ribbon
- 42(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43Printed barcodes cannot be read.
- 44I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 45How do I reset Wi-Fi® setting?
- 46Printing is not possible.
- 47I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 48Can I use a 38.1 mm (1.5") paper core?
- 49The print quality is poor.
- 50(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)