FAQs & Troubleshooting
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116 Results
- 1Enable or disable Bluetooth Low Energy (BLE)
- 2The printing position of small label is incorrect.
- 3Printing the printer configuration (Self-test)
- 4How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 5Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 6The left or right side of the label is not printed correctly.
- 7How to change the printer code page
- 8How to connect the printer to your computer (for Windows)
- 9How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 10How do I reset Wi-Fi® setting?
- 11How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 12When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 13How to load the Ribbon
- 14How to load the Media
- 15How to transfer the print programs or templates using FBPL commands
- 16How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 17How to adjust the cut position (For Windows)
- 18I cannot install the Windows driver.
- 19How to install the Windows driver via Wi-Fi®/ wired network
- 20The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 21How to add a new stock from the Seagull driver
- 22How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 23The power indicator does not light.
- 24My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 25How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 26(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 27How to get Bluetooth MAC Address with the CommTool (for Windows)
- 28The label is skipped when printing.
- 29How to reset the printer settings by directly operating the printer
- 30How to change the speed and density in BarTender
- 31The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 32How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 33How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 34The time on the printer is incorrect.
- 35The label wraps around the platen roller when using the cutter.
- 36How to install the Windows driver via Bluetooth®
- 37The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 38The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 39How to execute the printer configuration (Self-test) to debug
- 40How to clean the Print Head
- 41How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 42How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 43How to adjust the tear position in BarTender
- 44Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 45Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 46How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 47Can I use a 38.1 mm (1.5") paper core?
- 48Where can I find the printer's network settings, such as IP address?
- 49I cannot connect my machine to the wireless network.
- 50(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)