FAQs & Troubleshooting
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107 Results
- 1How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 2The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 3How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 4The printing position of small label is incorrect.
- 5I cannot install the Windows driver.
- 6How to attach the External Roll Mount (Optional)
- 7How to load the Media
- 8How to connect the printer to your computer (for Windows)
- 9The label is skipped when printing.
- 10How to execute the printer configuration (Self-test) to debug
- 11How to set the Direct Thermal or Thermal Transfer Print Methods
- 12How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 13Using the CommTool (for Windows)
- 14The left or right side of the label is not printed correctly.
- 15When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 16How to change the printer code page
- 17How to load the Ribbon
- 18How to install the Windows driver via Wi-Fi®/ wired network
- 19The label wraps around the platen roller when using the cutter.
- 20How to adjust the cut position (For Windows)
- 21How to update firmware to all printers on the same subnet at the same time
- 22How to transfer the print programs or templates using FBPL commands
- 23The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 24How to skip the AUTO.BAS program only one time by directly operating the printer
- 25How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 26How to update the firmware
- 27How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 28I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 29Printing the printer configuration (Self-test)
- 30The time on the printer is incorrect.
- 31The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 32How to add a new stock from the Seagull driver
- 33The print quality is poor.
- 34How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 35My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 36How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 37I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 38How to reset the printer by directly operating the printer
- 39The power indicator does not light.
- 40How to install Brother software on a computer not connected to the Internet
- 41(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 42BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 43How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 44How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 45How to adjust the tear position in BarTender
- 46How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47How to clean the Platen Roller
- 48The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 49When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 50Memory full error occurred.