FAQs & Troubleshooting
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106 Results
- 1How to load the Ribbon
- 2How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 3The label wraps around the platen roller when using the cutter.
- 4The printing position of small label is incorrect.
- 5I cannot print barcodes correctly using BarTender.
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7How to connect the printer to your computer (for Windows)
- 8How to attach the External Roll Mount (Optional)
- 9How to update the firmware
- 10Printed barcodes cannot be read.
- 11How to transfer the print programs or templates using FBPL commands
- 12I cannot install the Windows driver.
- 13How to install the Windows driver via Wi-Fi®/ wired network
- 14I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 15I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 16The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 17The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 18How to clean the Print Head
- 19How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 20How to update firmware to all printers on the same subnet at the same time
- 21How to clean the Platen Roller
- 22The left or right side of the label is not printed correctly.
- 23Using the CommTool (for Windows)
- 24How to open the Devices and Printers window
- 25How do I clean / maintain my printer?
- 26How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 27Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 28How to adjust the cut position (For Windows)
- 29How to set the Direct Thermal or Thermal Transfer Print Methods
- 30The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 31How to configure your printer by web browser
- 32The time on the printer is incorrect.
- 33When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 34The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 35How to skip the AUTO.BAS program only one time by directly operating the printer
- 36How to execute the printer configuration (Self-test) to debug
- 37How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 38How to adjust the tear position in BarTender
- 39How to install Brother software on a computer not connected to the Internet
- 40How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 41Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 42How to identify your Operating System (OS) for Windows or Mac
- 43The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 44When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 45I cannot use some functions in BRAdmin Professional 4.
- 46How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 47Unnecessary data such as ASCII data are printed.
- 48Where can I find the printer's network settings, such as IP address?
- 49How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 50What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)