FAQs & Troubleshooting
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122 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2How do I reset network setting?
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 5What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 6Printing is not possible. (USB connection)
- 7How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 8When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 9When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 10What Android™ mobile application can I use?
- 11How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 12How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 13How do I uninstall the printer driver?
- 14Using the Printer Setting Tool (for Windows)
- 15How to install the rechargeable Li-ion battery
- 16How do I install/change the RD roll?
- 17I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 18Uninstalling the printer driver (Linux®)
- 19Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 20The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 21I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 22The paper settings specified from the server computer are not reflected on the client computer.
- 23How do I transfer label templates with P-touch Transfer Express?
- 24How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 25I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 26Creating a label with OpenOffice (Linux®)
- 27How do I connect my computer to the printer using the Wireless Direct mode?
- 28I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 29When I print many continuous labels, part of the label data is printed twice.
- 30(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 31How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 32How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 33I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 34I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 35Installing the CUPS wrapper/LPR printer driver (Linux®)
- 36Creating a label with GIMP (Linux®)
- 37Adding a custom media size for continuous tape (Linux®)
- 38Installing a CA certificate
- 39How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 40How to open the Devices and Printers window
- 41What iOS mobile application can I use?
- 42How to identify the printer's firmware version
- 43(Video) When I print many continuous labels, part of the label data is printed twice.
- 44When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 45How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 46How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 47I connected multiple printers of the same model to one computer but can only print from one of them.
- 48Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 49A security warning appears when accessing Web Based Management via HTTPS.
- 50I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)