FAQs & Troubleshooting
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141 Results
- 1How do I transfer label or slip templates?
- 2Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 3(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6How do I install/change the RD roll?
- 7What Android™ mobile application can I use?
- 8When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 9When printing using the RD roll, the print is out of alignment.
- 10How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11Where can I find my Brother printer's serial number?
- 12What iOS mobile application can I use?
- 13What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 14How do I transfer label templates with P-touch Transfer Express?
- 15Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 16Using the Device Settings (for Windows)
- 17Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 18I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 19How to identify your Operating System (OS) for Windows or Mac
- 20How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 21Uninstalling the printer drivers (Linux®)
- 22Installing a CA certificate
- 23I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 26How do I transfer templates or other data from the computer to the printer?
- 27The driver downloaded from the website cannot be installed.
- 28I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 29How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 30I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 31Adding a custom media size for continuous tape (Linux®)
- 32Using the Printer Setting Tool (for Windows)
- 33"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 34The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 35The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 36(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 37(Video) When I print many continuous labels, part of the label data is printed twice.
- 38When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 39How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 40How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 41(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 42How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 43I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 44P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 45How can I connect the printer to my mobile device via Wi-Fi® ?
- 46Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 47How do I reset network setting?
- 48How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 49(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 50Printing is not possible. (USB connection)