FAQs & Troubleshooting
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244 Results
- 1What is the default User ID and Password for BRAdmin Light or Professional?
- 2How do I connect the printer and my mobile device via Bluetooth®?
- 3How do I install/change the label roll?
- 4How can I reset the printer?
- 5How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 6The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 7Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 8How do I transfer label or slip templates?
- 92-color Printing is not possible.
- 10Using the Printer Setting Tool (for Mac)
- 11Where can I download the latest P-touch Editor for Mac?
- 12How do I connect the printer to my mobile device using the Infrastructure mode or the Wireless Direct mode?
- 13Installing the software
- 14How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 15(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 17How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 18What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 19Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 20How to print a label using AirPrint (For Mac)
- 21What Android™ mobile application can I use?
- 22How do I connect my computer to the printer using the Wireless Direct mode?
- 23I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 25I cannot print after updating the firmware or font data.
- 26How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 27What iOS mobile application can I use?
- 28When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 29I cannot connect my printer and print via Bluetooth® on macOS 12.
- 30Use Remote Update to download files to your printer from an FTP server
- 31P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 32I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 33Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 34I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36The power button does not light up.
- 37Using the Device Settings (for Windows)
- 38My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 39(Video) When I print many continuous labels, part of the label data is printed twice.
- 40Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 41How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 42Printing is not possible. (USB connection)
- 43I cannot connect my printer to the wireless network with WPS when using WPA3.
- 44I cannot connect my printer to a Windows 11 computer via USB.
- 45My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 46Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 47I got an error while installing the printer driver. (Linux®)
- 48I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 49When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 50How can I connect my printer wirelessly?