FAQs & Troubleshooting
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205 Results
- 1How do I connect the printer to my computer via wired LAN (Ethernet)? (for Windows)
- 2How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 3Where can I download the latest P-touch Editor for Mac?
- 4How do I transfer label or slip templates?
- 5I cannot connect my printer to a Windows 11 computer via USB.
- 6I cannot connect my printer and print via Bluetooth® on macOS 12.
- 7P-touch Editor crashes when I open it on my Mac.
- 8How do I connect the printer to my mobile device via Bluetooth®?
- 9(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10How do I connect my computer to the printer using the Wireless Direct mode?
- 11Using the Printer Setting Tool (for Mac)
- 12How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 13The paper settings specified from the server computer are not reflected on the client computer.
- 14Using the Printer Setting Tool (for Windows)
- 15Installing the software
- 16How can I connect my printer wirelessly?
- 17Poor print quality when printing on narrow labels. (iPrint&Label)
- 18How do I install/change the label roll?
- 19I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 20Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 21What do the indicator lights mean?
- 22When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 23I cannot connect my printer to the wireless network with WPS when using WPA3.
- 24When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selection screen.
- 25When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 26Using the Communication settings (for Windows)
- 27I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 28What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 29How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 30I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31Where can I find my Brother printer's serial number?
- 32I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 33Labels are jammed in the machine or are not ejected correctly after printing.
- 34Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 35I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 36"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38What Android™ mobile application can I use?
- 39What iOS mobile application can I use?
- 40How do I connect the printer to my computer via Wi-Fi® using an access point?
- 41How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 42How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 43How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 44(Video) When I print many continuous labels, part of the label data is printed twice.
- 45How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 46How to identify your Operating System (OS) for Windows or Mac
- 47How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 48Can I use the app with my iPad? (iPrint&Label)
- 49How do I transfer label templates with P-touch Transfer Express?
- 50My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)