FAQs & Troubleshooting
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158 Results
- 1I cannot print and my printer is identified as an unknown device.
- 2How do I install/change the label roll?
- 3How do I connect the printer to my computer using a USB cable?
- 4How can I reset the printer?
- 5How to open the Devices and Printers window
- 6Using the Printer Setting Tool (for Mac)
- 7What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 8How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 9How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 10I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 11How to identify your Operating System (OS) for Windows or Mac
- 12How do I transfer label or slip templates?
- 13The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 14How do I uninstall the printer driver?
- 15When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 16What Android™ mobile application can I use?
- 17Can I create a label with time&date? (iPrint&Label)
- 18Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 19I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 20How do I transfer label templates with P-touch Transfer Express?
- 21How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 22How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 23Printing is not possible. (USB connection)
- 24Where can I download the latest P-touch Editor for Mac?
- 25Adding a custom media size for continuous tape / roll (Linux®)
- 26How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 27Poor print quality when printing on narrow labels. (iPrint&Label)
- 28Where can I download Brother iPrint&Label? (iPrint&Label)
- 29Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 30Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 31What is the maximum printable width?
- 32The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 33How to identify the printer's firmware version
- 34How to delete the registry information and files related to the printer driver
- 35How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 36How to use the Numbering function (P-touch Editor 5.x for Windows)
- 37How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 38How do I start P-touch Editor Lite when connecting the printer to my computer?
- 39The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 40I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 41Where can I find my Brother printer's serial number?
- 42When I load a DK roll in my printer and turn it on, it feeds two labels instead of one.
- 43When I load a die-cut DK roll in my printer and turn it on, it does not feed any labels.
- 44How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 45Can I change the barcode settings like barocde size? (iPrint&Label)
- 46Using the Printer Setting Tool (for Windows)
- 47"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 48I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 49How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 50How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
