FAQs & Troubleshooting
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170 Results
- 1I cannot print and my printer is identified as an unknown device.
- 2How can I reset the printer?
- 3How do I connect the printer to my computer using a USB cable?
- 4How do I install/change the label roll?
- 5Using the Printer Setting Tool (for Mac)
- 6Installing the software
- 7I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 8Where can I download the latest P-touch Editor for Mac?
- 9(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 11How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 13What Android™ mobile application can I use?
- 14Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 15How do I transfer label or slip templates?
- 16(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 17What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 18I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 19Where can I find my Brother printer's serial number?
- 20"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 21Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 22My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 23How do I uninstall the printer driver?
- 24How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 25How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 26I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 27Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 28How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 29The power button does not light up.
- 30I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 33How do I transfer label templates with P-touch Transfer Express?
- 34My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 35Small characters or thin lines are printed faintly.
- 36The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 37Labels are jammed in the machine or are not ejected correctly after printing.
- 38How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 39When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 40When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows)
- 41When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 42What is the Label List? (P-touch Editor 5.x for Windows)
- 43How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 44How do I create a Banner Label using DK-2205 or similar? (P-touch Editor 5.x for Windows)
- 45I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 46I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 47I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 48Adding a custom media size for continuous tape / roll (Linux®)
- 49Can I set a different media width when using an OpenOffice template? (Linux®)
- 50When I load a die-cut DK roll in my printer and turn it on, it does not feed any labels.