FAQs & Troubleshooting
![]() |
Popular |
191 Results
- 1I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 2Where can I download the latest P-touch Editor for Mac?
- 3How do I transfer label or slip templates?
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6How do I transfer label templates with P-touch Transfer Express?
- 7Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8I cannot print on the 103 mm wide label roll via USB using the latest printer driver.
- 9"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 10How do I install/change the DK roll?
- 11How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 12When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 13P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 14The paper settings specified from the server computer are not reflected on the client computer.
- 15How do I create name badges by joining "First Name" and "Last Name" fields together?
- 16How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 17The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 18Printing is not possible. (P-touch Editor5.3 for Mac)
- 19(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 20My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 21I have an occasional printing problem.
- 22How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 23Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 24What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 25I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 26How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 27How to install the printer driver for serial interface
- 28How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 29Where can I find my Brother printer's serial number?
- 30(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 31I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 32How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 33When printing multiple labels, I want to cut at the end of the last one. (P-touch Editor 5.2 or earlier for Mac)
- 34Installing the LPR driver and CUPS wrapper driver (Linux®)
- 35Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 36How to delete the registry information and files related to the printer driver
- 37How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 38How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 39When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 40The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 41The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 42(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 43Creating a label with GIMP (Linux®)
- 44The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 45How do I uninstall the printer driver?
- 46When I try to print a label, it comes out blank. (for Mac)
- 47The driver downloaded from the website cannot be installed.
- 48Printing is not possible. (USB connection)
- 49Printing is not possible. (P-touch Editor 5.0 for Mac)
- 50I cannot discover the product with the configuration utility.