FAQs & Troubleshooting
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122 Results
- 105/29/2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 202/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 301/10/2024What is the default password for my Brother machine?
- 412/04/2023Toner Low
- 508/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 607/27/2023I get a TS error when trying to print on a wireless network.
- 707/26/2023Media Type Mismatch or Media Mismatch
- 807/05/2023I cannot print using my Brother machine on a wired network (Windows/macOS)
- 907/05/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 1006/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1106/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1206/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1306/01/2023Add your Brother machine with AirPrint (macOS)
- 1406/01/2023Delete print jobs from the print queue.
- 1505/16/2023I cannot print from my computer via USB.
- 1605/11/2023Set up your Brother machine on a wireless network (Windows/macOS)
- 1704/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 1803/27/2023Change the printer driver settings (Windows)
- 1902/20/2023Enable the Brother machine's network interface.
- 2002/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2101/23/2023The printer status is Offline or Paused.
- 2201/12/2023Can I print in monochrome if one of the color toners run out?
- 2301/10/2023Clean the Drum Unit
- 2401/10/2023Replace the Waste Toner Box
- 2501/10/2023Paper is Jammed in the 2-sided Tray
- 2601/10/2023Paper is Jammed in the Back of the Machine
- 2701/10/2023Paper is Jammed Inside the Machine
- 2801/10/2023Clean the Corona Wires
- 2901/10/2023Replace the Drum Unit
- 3001/10/2023Replace the Toner Cartridge
- 3101/06/2023Condensation
- 3212/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 3312/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 3412/13/2022How to identify your Operating System (OS).
- 3510/28/2022I cannot print full-page photos or images using Email Print.
- 3610/28/2022Can I send a print job to multiple machine email addresses using Email Print?
- 3710/28/2022Use Universal Print (Windows)
- 3810/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 3910/04/2022Access Web Based Management
- 4009/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4109/27/2022What is the default password for my BRAdmin or Web Based Management?
- 4208/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4308/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4407/28/2022Update the Driver or Firmware for your Brother machine
- 4506/30/2022Check the Node Name of the Brother machine
- 4606/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4706/13/2022Print the WLAN report
- 4806/13/2022Reset the Network Settings to the Factory Settings
- 4906/13/2022Print the Network Configuration Report
- 5006/08/2022Color offset