FAQs & Troubleshooting
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122 Results
- 1Paper is Jammed in the Back of the Machine
- 2Replace the Drum Unit
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Cartridge Error
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Wrong Toner Cartridge
- 7Install the Brother Mobile Connect application (for mobile device)
- 8Replace the Toner Cartridge
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12Replace the Waste Toner Box
- 13Add your Brother machine with AirPrint (macOS)
- 14Media Type Mismatch or Media Mismatch
- 15I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 16Cannot Detect
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 18Cooling Down
- 19Out of Memory / Print Data Full
- 20Paper is Jammed in the 2-sided Tray
- 21Cannot print after a Windows 10 update (June 2020)
- 22Check the remaining ink or toner level (Linux)
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Too Many Trays
- 25How to identify your Operating System (OS).
- 26Tray 2 Error / Tray 3 Error / Tray 4 Error
- 27No Toner
- 28Storage Full
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30My Brother machine could not be found over the network when I installed drivers on my computer.
- 31What is the Network Shared printing?
- 32Adjust color settings by using the custom setting in the printer driver (Windows only)
- 33Paper is Jammed Inside the Machine
- 34What is the default password for my Brother machine?
- 35How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 36Access Web Based Management
- 37Discover the MAC address of the Brother network card
- 38Toner Error
- 39What is the default password for my BRAdmin or Web Based Management?
- 40Correct the Color Printing
- 41Install the Mailbox.
- 42Reset the Network Settings to the Factory Settings
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 45I cannot print on a wireless (Wi-Fi) network (Windows)
- 46Control Printer Driver settings (only available for Windows)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Delete print jobs from the print queue.
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 50I cannot print from my computer via USB.