FAQs & Troubleshooting
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121 Results
- 1Paper is Jammed in the 2-sided Tray
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Adjust color settings by using the custom setting in the printer driver (Windows only)
- 5The printer status is Offline or Paused.
- 6Correct the Color Printing
- 7Use Universal Print (Windows)
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Replace the Waste Toner Box
- 11Replace the Drum Unit
- 12Access Web Based Management
- 13Install the Brother Mobile Connect application (for mobile device)
- 14Paper is Jammed in the Back of the Machine
- 15Paper is Jammed Inside the Machine
- 16Add your Brother machine with AirPrint (macOS)
- 17The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 18Enable the Brother machine's network interface.
- 19Protect your Brother machine against unauthorised access over the network
- 20Replace the Toner Cartridge
- 21Reduce Toner Consumption
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Condensation
- 25I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 26What is the default password for my BRAdmin or Web Based Management?
- 27My Brother machine could not be found over the network when I installed drivers on my computer.
- 28What driver package format is supported by my Linux distribution?
- 29I cannot print using my Brother machine on a wired network (Windows/macOS)
- 30How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Discover the MAC address of the Brother network card
- 33Cannot Print ##
- 34Cooling Down
- 35What is the recommended paper?
- 36Can I print in monochrome if one of the color toners run out?
- 37Media Type Mismatch or Media Mismatch
- 38How to identify your Operating System (OS).
- 39Cartridge Error
- 40Cannot Detect
- 41The color of your printouts is not what you expected
- 42Drum !
- 43Out of Memory / Print Data Full
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45Print the Network Configuration Report
- 46In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 47I cannot print full-page photos or images using Email Print.
- 48Wrong Toner Cartridge
- 49I cannot print on a wireless (Wi-Fi) network (Windows)
- 50Delete print jobs from the print queue.