FAQs & Troubleshooting
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121 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Adjust color settings by using the custom setting in the printer driver (Windows only)
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Discover the MAC address of the Brother network card
- 6Paper is Jammed in the 2-sided Tray
- 7Paper is Jammed in the Back of the Machine
- 8How to identify your Operating System (OS).
- 9The printer status is Offline or Paused.
- 10Drum !
- 11I cannot print full-page photos or images using Email Print.
- 12Use Universal Print (Windows)
- 13What driver package format is supported by my Linux distribution?
- 14Access Web Based Management
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17Toner Low
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Change the printer driver settings (Windows)
- 20Replace the Waste Toner Box
- 21No Toner
- 22Cannot Detect
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24I cannot print using my Brother machine on a wired network (Windows/macOS)
- 25Toner Error
- 26Cartridge Error
- 27Unusable Device
- 28Replace the Drum Unit
- 29Add your Brother machine with AirPrint (macOS)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Check the remaining ink or toner level (Linux)
- 32Wrong Toner Cartridge
- 33I cannot print on a wireless (Wi-Fi) network (Windows)
- 34I cannot print on a wireless (Wi-Fi) network (Mac)
- 35The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 38I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 39Correct the Color Printing
- 40Print the Network Configuration Report
- 41Install the Brother Mobile Connect application (for mobile device)
- 42Cannot print after a Windows 10 update (June 2020)
- 43Where can I download Brother iPrint&Scan application for Mac?
- 44I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Enable the Brother machine's network interface.
- 47Check the firmware version.
- 48Delete print jobs from the print queue.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Open the Control Panel (For Windows)