FAQs & Troubleshooting
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182 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Replace Toner
- 3What is Brother iPrint&Scan?
- 4Replace PF Kit xx
- 5Replace Laser
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9What is Storage PC Print Data using Active Directory®? (Windows)
- 10Jam Rear
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13Jam 2-sided
- 14Replace Belt
- 15Replace WT Box
- 16What is the recommended paper?
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18Can I print from or scan to Android™ Smartphone?
- 19Cooling Down
- 20I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 21Out of Memory / Print Data Full
- 22Reset the print server to the default factory settings.
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24My Brother machine could not be found over the network when I installed drivers on my PC.
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Enable the Brother machine's network interface.
- 29Tray 2 Error
- 30Drum Stop
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 32Size Error DX or Size Error 2-sided
- 33Install the optional lower tray
- 34Cannot print after a Windows 10 update (June 2020)
- 35How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 36I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 37Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 38Jam MP Tray
- 39Print the Network Configuration Report.
- 40Replace Fuser
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 43Print Unable XX
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45Disable the APIPA protocol.
- 46Load paper in the paper tray
- 47Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 48The printer status is Offline or Paused.
- 49Jam Inside
- 50Jam Tray / Jam Tray 1 / Jam Tray 2