FAQs & Troubleshooting
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179 Results
- 1Replace Drum
- 2The printer status is Offline or Paused.
- 3What is the recommended paper?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Load paper in the paper tray
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Jam Inside
- 8Replace Fuser
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11What is Brother iPrint&Scan?
- 12Jam Rear
- 13Replace WT Box
- 14Jam 2-sided
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19Replace Belt
- 20Jam Tray / Jam Tray 1 / Jam Tray 2
- 21Jam MP Tray
- 22Reset the print server to the default factory settings.
- 23Can I print from or scan to Android™ Smartphone?
- 24Adjust color settings by using the custom setting in the printer driver
- 25Install the optional lower tray
- 26Replace Toner
- 27What kind of memory can I use?
- 28I cannot print using my Brother machine on a wireless network (Windows)
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Replace PF Kit xx
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 34Delete print jobs from the print queue.
- 35Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 36Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 37Tray 2 Error
- 38What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 39What can happen if the wrong paper is used in your machine.
- 40Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 41Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 42Replace Laser
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44Install extra memory
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46My Brother machine could not be found over the network when I installed drivers on my PC.
- 47Protect your Brother machine against unauthorised access over the network
- 48I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 49Can I print on transparencies e.g. for overhead projectors?
- 50Print a web page from iPrint&Scan when using an Android™ mobile device.