FAQs & Troubleshooting
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180 Results
- 104/16/2025I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 204/16/2025Set up your Brother machine on a wireless network.
- 304/16/2025I cannot print from my computer via USB.
- 403/03/2025What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 502/05/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 612/13/2024How to identify your Operating System (OS).
- 710/24/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 810/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 905/28/2024Drum End Soon
- 1002/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1112/04/2023Toner Low
- 1208/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1306/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1406/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1506/01/2023Add your Brother machine with AirPrint (macOS)
- 1606/01/2023Delete print jobs from the print queue.
- 1704/07/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1803/27/2023"Offline" appears on the Status Monitor.
- 1903/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2003/27/2023Change the printer driver settings (Windows/macOS)
- 2103/27/2023The printer status is Offline or Paused.
- 2202/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2302/14/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2402/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2501/06/2023Condensation
- 2612/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2712/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 2812/13/2022Open the Status Monitor
- 2910/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 3009/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3108/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3208/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3307/19/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 3406/30/2022Check the Node Name of the Brother machine
- 3506/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3606/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 3705/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3804/20/2022Turn the Toner Save Mode on or off.
- 3904/20/2022Uninstall the Brother Software and Drivers (Windows)
- 4004/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4104/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 4204/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4303/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4403/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4503/10/2022Drum !
- 4612/14/2021Print both sides of paper or a booklet automatically
- 4711/15/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 4811/10/2021Open the Control Panel (For Windows)
- 4910/14/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5010/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)