FAQs & Troubleshooting
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170 Results
- 1What is the recommended paper?
- 2Jam 2-sided
- 3Turn the Toner Save Mode on or off.
- 4I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 5Jam Inside
- 6Load paper in the paper tray
- 7What can happen if the wrong paper is used in your machine.
- 8Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9What is AirPrint?
- 10I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 11The printer status is Offline or Paused.
- 12Replace WT Box
- 13Jam MP Tray
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16What is Brother iPrint&Scan?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Out of Memory / Print Data Full
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 21Can I print from or scan to Android™ Smartphone?
- 22Change the printer driver settings (Windows/macOS)
- 23Tray 2 Error
- 24What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25The color of your printouts is not what you expected
- 26Replace Belt
- 27Jam Rear
- 28Jam Tray / Jam Tray 1 / Jam Tray 2
- 29Replace Drum
- 30Replace Toner
- 31Windows 10 Support Information
- 32What is the Network Shared printing?
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 37Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39Condensation
- 40Print both sides of paper or a booklet automatically
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 42Install extra memory
- 43To install the printer driver easily using a tool. (Linux)
- 44Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 45Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47Cannot print after a Windows 10 update (June 2020)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 50I cannot print using my Brother machine on a wireless network (Mac)