FAQs & Troubleshooting
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127 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Set up your Brother machine
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 7I cannot print on a wireless (Wi-Fi) network (Mac)
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9(Video) Paper is Jammed in the 2-sided Tray
- 10Add your Brother machine with AirPrint (macOS)
- 11I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13Delete print jobs from the print queue.
- 14The color of your printouts is not what you expected
- 15(Video) Paper is Jammed in the MP tray
- 16Wrong Toner Cartridge
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18How to identify your Operating System (OS).
- 19No Toner
- 20Install the Brother Mobile Connect application (for mobile device)
- 21I cannot print using my Brother machine on a wired network (Windows/macOS)
- 22How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 23I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 24What is the default password for my Brother machine?
- 25I cannot print on a wireless (Wi-Fi) network (Windows)
- 26(Video) Paper is Jammed in the Manual Feed Slot
- 27Adjust color settings by using the custom setting in the printer driver (Windows only)
- 28Toner Error
- 29The printer status is Offline or Paused.
- 30(Video) Paper is Jammed in the Paper Tray
- 31What is the recommended paper?
- 32Open the Control Panel (For Windows)
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34What driver package format is supported by my Linux distribution?
- 35Cannot print after a Windows 10 update (June 2020)
- 36What is the difference between the toner cartridge and the drum unit?
- 37Discover the MAC address of the Brother network card
- 38My Brother machine has no power.
- 39Drum !
- 40Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 41I get a TS error when trying to print on a wireless network.
- 42Check the firmware version.
- 43Vertical colored streaks or bands appear on the page
- 44Check the remaining ink or toner level (Linux)
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47To install the printer driver easily using a tool. (Linux)
- 48Media Type Mismatch or Media Mismatch
- 49Protect your Brother machine against unauthorised access over the network
- 50I cannot find some option in the Printing preferences. (For Windows)