FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Install the Brother Mobile Connect application (for mobile device)
- 2Poor fixing
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 5Toner specks
- 6Wrong Toner or Wrong Toner Cartridge
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8Drum End Soon
- 9Add your Brother machine with AirPrint (macOS)
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11What driver package format is supported by my Linux distribution?
- 12Drum !
- 13(Video) Paper is Jammed in the 2-sided Tray
- 14(Video) Paper is Jammed in the Paper Tray
- 15(Video) Set up your Brother machine
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17Self-Diagnostic
- 18My Brother machine has no power.
- 19When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 20(Video) Paper is Jammed in the MP tray
- 21Lines across the page
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24To install the printer driver easily using a tool. (Linux)
- 25I cannot print on a wireless (Wi-Fi) network (Mac)
- 26Media Type Mismatch or Media Mismatch
- 27(Video) Paper is Jammed in the Back of the Machine
- 28(Video) Paper is Jammed inside the Machine
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32I cannot print on a wireless (Wi-Fi) network (Windows)
- 33After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 34Protect your Brother machine against unauthorised access over the network
- 35"Offline" appears on the Status Monitor. (Windows)
- 36Delete print jobs from the print queue.
- 37Supported models of Universal Printer Driver for PCL
- 38Change the printer driver settings (Windows)
- 39Toner Low or Prepare New Toner Cartridge
- 40Out of Memory
- 41Install the optional lower tray
- 42Black lines down the page
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 46Large characters are printed incorrectly. (Linux)
- 47The driver installation finished successfully but I cannot print. (Linux)
- 48I am unable to print from a client PC to a printer on a print server. (Linux)
- 49Set up your Brother machine on a wireless network (Windows/macOS)
- 50Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network