FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Paper is Jammed in the Paper Tray
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6Use Universal Print (Windows)
- 7(Video) Paper is Jammed in the Back of the Machine
- 8What is the default password for my BRAdmin or Web Based Management?
- 9What driver package format is supported by my Linux distribution?
- 10Install the Brother Mobile Connect application (for mobile device)
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15No Toner
- 16The scanning speed is slow when scanning from my machine. (Windows)
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18Protect your Brother machine against unauthorised access over the network
- 19Drum !
- 20Install the optional lower tray
- 21(Video) Paper is Jammed in the MP tray
- 22What is the default password for my Brother machine?
- 232-sided Disable or 2-sided Disabled
- 24Out of Memory
- 25I cannot print full-page photos or images using Email Print.
- 26How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 27Enable the Brother machine's network interface.
- 28(Video) Set up your Brother machine
- 29Cannot Print ##
- 30Toner specks
- 31I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 32I cannot print using my Brother machine on a wired network (Windows/macOS)
- 33Wrong Toner or Wrong Toner Cartridge
- 34After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Self-Diagnostic
- 38Toner Low or Prepare New Toner Cartridge
- 39Install the Mailbox.
- 40Drum End Soon
- 41Set up your Brother machine on a wireless network (Windows/macOS)
- 42I cannot print on a wireless (Wi-Fi) network (Windows)
- 43Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 44Media Type Mismatch or Media Mismatch
- 45Cannot Detect
- 46Where can I download Brother iPrint&Scan application for Mac?
- 47Update the Driver or Firmware for your Brother machine
- 48The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 49Add your Brother machine with AirPrint (macOS)
- 50Check the remaining ink or toner level (Linux)