FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3My Brother machine could not be found over the network when I installed drivers on my computer.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Install the Brother Mobile Connect application (for mobile device)
- 6(Video) Paper is Jammed in the Back of the Machine
- 7Use Universal Print (Windows)
- 8(Video) Paper is Jammed inside the Machine
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 10Drum !
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13How to identify your Operating System (OS).
- 14Cannot Detect
- 15(Video) Paper is Jammed in the Paper Tray
- 16Lines across the page
- 17Cannot Print ##
- 18What is the default password for my BRAdmin or Web Based Management?
- 19Toner Low or Prepare New Toner Cartridge
- 20Drum End Soon
- 21(Video) Set up your Brother machine
- 22The printer status is Offline or Paused.
- 23I cannot print using my Brother machine on a wired network (Windows/macOS)
- 24I cannot print on a wireless (Wi-Fi) network (Mac)
- 252-sided Disable or 2-sided Disabled
- 26What is the recommended paper?
- 27Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 28I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 29Check the remaining ink or toner level (Linux)
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31Wrong Toner or Wrong Toner Cartridge
- 32I cannot print on a wireless (Wi-Fi) network (Windows)
- 33How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Enable the Brother machine's network interface.
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37Out of Memory
- 38Toner specks
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40What is the default password for my Brother machine?
- 41Control Printer Driver settings (only available for Windows)
- 42Delete print jobs from the print queue.
- 43Important points you need to confirm before configuring your Brother machine for a wireless network.
- 44Discover the MAC address of the Brother network card
- 45Change the printer driver settings (Windows)
- 46Size Error DX or Size Error 2-sided
- 47Install the Mailbox.
- 48The scanning speed is slow when scanning from my machine. (Windows)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50Large characters are printed incorrectly. (Linux)