FAQs & Troubleshooting
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113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1The printer status is Offline or Paused.
- 2(Video) Paper is Jammed inside the Machine
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Paper is Jammed in the Paper Tray
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Install the Brother Mobile Connect application (for mobile device)
- 7(Video) Paper is Jammed in the Back of the Machine
- 8(Video) Paper is Jammed in the 2-sided Tray
- 9(Video) Set up your Brother machine
- 10What driver package format is supported by my Linux distribution?
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 12Use Universal Print (Windows)
- 13The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15(Video) Paper is Jammed in the MP tray
- 16How to identify your Operating System (OS).
- 172-sided Disable or 2-sided Disabled
- 18Drum End Soon
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20Add your Brother machine with AirPrint (macOS)
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Drum !
- 23Install the optional lower tray
- 24Wrong Toner or Wrong Toner Cartridge
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Cannot Print ##
- 27Self-Diagnostic
- 28No Toner
- 29Cannot Detect
- 30Out of Memory
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 33I cannot print on a wireless (Wi-Fi) network (Mac)
- 34Protect your Brother machine against unauthorised access over the network
- 35Discover the MAC address of the Brother network card
- 36Toner Low or Prepare New Toner Cartridge
- 37Poor fixing
- 38What is the recommended paper?
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 40What is the default password for my Brother machine?
- 41I cannot print using my Brother machine on a wired network (Windows/macOS)
- 42After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 43How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 44Media Type Mismatch or Media Mismatch
- 45Check the firmware version.
- 46My Brother machine could not be found over the network when I installed drivers on my computer.
- 47Toner specks
- 48The scanning speed is slow when scanning from my machine. (Windows)
- 49Open the Status Monitor (Windows)
- 50I cannot print from my computer via USB.