FAQs & Troubleshooting
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215 Results
- 1(Video) Load A4/Letter paper
- 2Reset the Drum Counter
- 3Print on Both Sides of the Paper (Windows®)
- 4(Video) Replace the Toner Cartridge
- 5What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 6Set up your Brother machine on a wireless network.
- 7Replace Drum
- 8Paper is Jammed in the Back of the Machine
- 9What is Brother iPrint&Scan?
- 10Paper is Jammed in the 2-sided Tray
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 14Paper is Jammed inside the Machine
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17Create or Delete Your Print Profile (Windows®)
- 18Setup a Brother machine on a wireless (Wi-Fi) network.
- 19Install the optional lower tray
- 20Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 21Jam MP Tray
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23Load and Print Plain Paper, Letterhead, Colored Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 24How to identify your Operating System (OS).
- 25Disable the APIPA protocol.
- 26Print as a Poster (Windows®)
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30Paper is Jammed in the Paper Tray
- 31Check the remaining ink or toner level (Linux)
- 32(Video) Connect the cord
- 33I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 34How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 35Access Web Based Management
- 36Drum !
- 37Envelope creases
- 38Smudges on printed pages (Poor fixing)
- 39Print on Both Sides of the Paper (Macintosh)
- 40(Video) Set up your Brother machine
- 41(Video) Unpack your Brother machine
- 42The printer status is Offline or Paused.
- 43I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 44Toner Low or Prepare New Toner Cartridge
- 45Size mismatch
- 46Change the Language on the LCD
- 47Reset the Network Settings to the Factory Settings
- 48After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 49Load and Print Thick Paper and Labels Using the MP Tray
- 50Media Type Mismatch or Media Mismatch