FAQs & Troubleshooting
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112 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Install the Brother Mobile Connect application (for mobile device)
- 4(Video) Paper is Jammed in the MP tray
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed in the Paper Tray
- 7(Video) Paper is Jammed in the Back of the Machine
- 8(Video) Paper is Jammed inside the Machine
- 9Use Universal Print (Windows)
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11I cannot print on a wireless (Wi-Fi) network (Mac)
- 12Open the Status Monitor (Windows)
- 13I cannot connect my machine to a Windows 11 computer via USB.
- 14Poor fixing
- 15Toner specks
- 16Lines across the page
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18Add your Brother machine with AirPrint (macOS)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 22How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 23(Video) Set up your Brother machine
- 24The printer status is Offline or Paused.
- 25Drum End Soon
- 26What is the default password for my Brother machine?
- 27Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 28Check the remaining ink or toner level (Linux)
- 29Wrong Toner or Wrong Toner Cartridge
- 30I cannot print on a wireless (Wi-Fi) network (Windows)
- 31Enable the Brother machine's network interface.
- 32Protect your Brother machine against unauthorised access over the network
- 33Discover the MAC address of the Brother network card
- 34Self-Diagnostic
- 35Cannot Detect
- 36What is the default password for my BRAdmin or Web Based Management?
- 37Toner Low or Prepare New Toner Cartridge
- 38Drum !
- 39What is the recommended paper?
- 40A security warning appears when accessing Web Based Management via HTTPS.
- 41What driver package format is supported by my Linux distribution?
- 42Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 43The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 44The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 45When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 46I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 47I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 48Can I send a print job to multiple machine email addresses using Email Print?
- 49Where can I download Brother iPrint&Scan application for Mac?
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)