FAQs & Troubleshooting
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112 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Install the Brother Mobile Connect application (for mobile device)
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed in the Back of the Machine
- 7(Video) Paper is Jammed in the Paper Tray
- 8Install the optional lower tray
- 9The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 10How to identify your Operating System (OS).
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12(Video) Set up your Brother machine
- 13No Toner
- 14"Offline" appears on the Status Monitor. (Windows)
- 15I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 16Update the Driver or Firmware for your Brother machine
- 17My Brother machine could not be found over the network when I installed drivers on my computer.
- 18Delete print jobs from the print queue.
- 19Change the printer driver settings (Windows)
- 20Self-Diagnostic
- 21The printer status is Offline or Paused.
- 22(Video) Paper is Jammed in the MP tray
- 23I cannot print using my Brother machine on a wired network (Windows/macOS)
- 24Wrong Toner or Wrong Toner Cartridge
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Protect your Brother machine against unauthorised access over the network
- 27Cannot Detect
- 28Toner Low or Prepare New Toner Cartridge
- 29Out of Memory
- 30Drum End Soon
- 31Lines across the page
- 32Uninstall the Brother Software and Drivers (Windows)
- 33Use Universal Print (Windows)
- 34What driver package format is supported by my Linux distribution?
- 35Set up your Brother machine on a wireless network (Windows/macOS)
- 36Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38What is the default password for my Brother machine?
- 39Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 40I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 41Check the remaining ink or toner level (Linux)
- 42Large characters are printed incorrectly. (Linux)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44To install the printer driver easily using a tool. (Linux)
- 45I cannot print on a wireless (Wi-Fi) network (Windows)
- 46I cannot print on a wireless (Wi-Fi) network (Mac)
- 47Media Type Mismatch or Media Mismatch
- 48Enable the Brother machine's network interface.
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 50Cannot Print ##